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SHIPPING & RETURNS

SHIPPING POLICY

Here at Mush Essentials, we strive to make the shipping process as simple and transparent as possible. Our shipping methods are reliable, and our packaging is discreet to ensure your privacy. We offer free shipping for orders over $100. For orders under, a flat shipping rate of $15 will be charged.

 

Also, during the summer, we may hold your order over the weekend if it contains chocolate and if we believe it won't be delivered before the weekend begins. We want to avoid your chocolate sitting in a warm postal facility all weekend as there isn't much we can do to keep it cold for such an extended period of time. If we decide to hold your order containing chocolate over the weekend, we will keep it in our cold room and ship it out on Monday instead.


If you have any questions about our shipping policy, please do not hesitate to contact us.

RETURN & EXCHANGE POLICY

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 14 days of receiving your order to initiate a return or exchange. We will provide you with a return shipping label and issue a full refund or exchange as soon as we receive your returned items.
Please note that all returned items must be in their original packaging and unused.
If you have any questions about our return and exchange policy, please do not hesitate to contact us.

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